Terms of Service

Last updated 2026-09-05 · Era Voice, a service of Erasmus Labs LLC

These Terms of Service (the "Terms") govern access to and use of Era Voice, the voice cloning, text-to-speech, document import, transcription, dubbing, podcast drafting and audio review service operated by Erasmus Labs LLC, based in California, United States ("we", "us"), including the web portal, the REST API, the MCP server and the related documentation (together, the "Service"). By creating an account, accepting these Terms in the portal, or using the Service, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy and the Voice Consent & Abuse Policy, all of which are incorporated by reference. When you use the Service on behalf of an organisation, you confirm that you have authority to bind it, and "you" refers to that organisation.

1. Accounts and eligibility

You must be at least 18 years old (or the age of majority where you live) and able to enter into a binding contract.
You must provide accurate account information and keep it current.
You are responsible for all activity under your account and your API keys. Keep passwords and keys confidential; keys are shown once at creation, and you should revoke any key that may have been exposed. Tell us promptly at era-support@erasmuslabs.ai about any unauthorised use.
Accounts can be shared as teams. The account owner is responsible for the members' use of the Service; members act under the owner's account and plan.
Signing in with Google links your Google identity to your Era Voice account. Google's own terms govern your Google account.

2. The Service

Era Voice lets you clone voices, generate speech, import and narrate documents, transcribe or dub recordings, draft podcasts from selected passages, and share private audio reviews. Features are available through the portal and, where supported, the REST API and MCP server.
Features marked beta, preview or early access (for example voice design or the marketplace) may change, be limited or be withdrawn at any time.
We may modify the Service. Where a change materially reduces functionality you pay for, we give reasonable notice where practicable.
Synthetic speech is machine-generated. Output quality depends on the quality of the sample and the text, and we do not guarantee that any output is accurate, appropriate or fit for a particular purpose.

3. Plans, billing and overage

Each plan (Free, Starter, Pro) carries a character allowance stated in the documentation and the portal. Free includes 2,500 characters per week, resetting Monday at 00:00 UTC. Starter and Pro allowances reset monthly at 00:00 UTC on the first day of the month. Unused characters do not roll over. If paid checkout is enabled and you subscribe, paid plans are billed monthly in advance through Stripe and renew automatically until cancelled. Prices and payment obligations are presented before purchase; an unavailable checkout does not create a charge.
When an allowance is used up, further generation is refused until the next allowance reset or an upgrade. Where we offer paid overage for a plan, usage beyond the allowance is metered per character at the rate published for that plan and billed with the next invoice.
Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing period. Fees are non-refundable except where the law requires otherwise.
Prices exclude taxes; you are responsible for any applicable taxes. We may change prices with at least 30 days' notice, and continued use after the effective date constitutes acceptance of the new price.
A failed payment may lead to a downgrade to the Free plan or to suspension until it is settled.

4. Acceptable use

You must comply with the Acceptable Use Policy. In short: no cloning without the speaker's consent; no impersonation, fraud or deception; no voices of public figures or copyrighted performances without documented rights; no harassment or sexual content involving real people; and nothing illegal. You must not circumvent usage caps, rate limits or security measures, resell the Service without our written agreement, or use the Service to build a competing voice-synthesis product by extracting model behaviour.

For every voice you clone or upload you represent and warrant that you are the speaker, or that the speaker has given you explicit, informed consent to clone their voice and to use the resulting synthetic voice for your intended purposes, and that you keep evidence of that consent.
Every clone requires a typed attestation. We store it together with a timestamp, your IP address and browser details as a consent record.
We may ask you for evidence of consent at any time. Failing to provide it within a reasonable period may lead to removal of the voice.
A speaker may ask us to remove a voice cloned from them. We handle such requests as described in the Voice Consent & Abuse Policy.

6. Marketplace listings

When you publish a voice on the marketplace you additionally represent and warrant that you hold all rights needed to license that voice to other Era Voice users for generating speech, and you re-attest to this at publication. The re-attestation is stored as a consent record.
Listing grants other users a non-exclusive licence to copy the voice into their account and generate speech with it under these Terms and the Acceptable Use Policy. Ordinary unlisting stops new copies. We may also revoke copies and related access where a consent or rights complaint requires it; independent downloads outside the Service cannot be recalled.
We may remove a listing at any time, including on a complaint from a rights holder or speaker.

7. Your content and intellectual property

You and any third-party rights holders retain your existing rights in submitted content. Uploading a book, article, recording or other material does not transfer its ownership to you. As between you and us, we claim no ownership of your generated audio, scripts, transcripts or other outputs. Outputs may not qualify for copyright protection, may resemble other outputs, and remain subject to third-party rights.
You represent that you have the rights, permissions or other lawful basis needed to submit content and authorise the processing you request, including extraction, storage, transcription, narration, adaptation, sharing and export. Permission for private reading does not necessarily permit adaptation or distribution. Do not bypass DRM or access restrictions. This representation is covered by your acceptance of these Terms.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, transmit and display submitted content only to fulfil your requests and to secure, support and troubleshoot that processing. This includes selected excerpts sent to the configured podcast writing service and content shared with recipients you choose. We do not use your documents, pasted text, scripts, transcripts, voice samples, embeddings or generated outputs to train or fine-tune models unless you expressly opt in to that specific use. Requesting an output or accepting these Terms is not training consent.
The Service, including its software, preset voice library, documentation and branding, is owned by Erasmus Labs LLC or its licensors. You receive a limited, non-exclusive, non-transferable licence to use it under these Terms. Speech generated with preset library voices may be used in your own products, subject to the Acceptable Use Policy.
Feedback and suggestions you send us may be used without any obligation to you.

8. Third-party services

When enabled, payments use Stripe and transactional email uses Resend. Google provides optional Google sign-in. Podcast drafting sends selected source excerpts to the configured writing service; the Privacy Policy describes these transfers. Their terms apply to your use of their services, and we are not responsible for third-party services or for content you export to them.

9. Suspension and termination

You may stop using the Service at any time and request deletion of your account by emailing era-support@erasmuslabs.ai.
We may suspend or terminate your access immediately if you breach these Terms or the Acceptable Use Policy, if we are required to by law, to prevent harm to others or to the Service, or for non-payment; otherwise we may terminate on 30 days' notice.
On termination, API keys are revoked, sessions end, and your voices and stored audio are deleted on the schedule set out in the Privacy Policy. Sections that by their nature should survive (payment obligations, intellectual property, disclaimers, limitation of liability, indemnification and governing law) survive termination.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, or that synthetic speech will be accurate or suitable for any purpose. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ERASMUS LABS AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, HOWEVER CAUSED. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AND USD 100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

12. Indemnification

You will defend, indemnify and hold harmless Erasmus Labs LLC and its officers, employees and contractors from any claim, loss or expense (including reasonable legal fees) arising out of your content, the voices you clone or list (including any lack of consent or rights), your use of the outputs, or your breach of these Terms or the Acceptable Use Policy.

13. Changes to these Terms

We may update these Terms. The version date appears at the top of this page. When a change is material we ask you to accept the new version in the portal before continuing (API access is not interrupted) and, where practicable, notify you by email in advance. Continued use after the effective date means you accept the updated Terms.

14. Governing law and disputes

Applicable law determines the law and courts governing a dispute. Nothing in these Terms removes mandatory consumer rights or your right to bring a claim in a court available to you under applicable law. Before starting formal proceedings, please contact us so we can try to resolve the matter informally.

15. General

These Terms, together with the documents they incorporate, are the entire agreement between you and Erasmus Labs LLC about the Service.
Should any provision be found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it.
You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets.
Notices to you go to the email address on your account; notices to us go to era-support@erasmuslabs.ai.
Neither party is liable for delays or failures caused by events beyond its reasonable control.

16. Contact

Questions about these Terms: era-support@erasmuslabs.ai.