Copyright complaints

Last updated 2026-09-05 · Era Voice, a service of Erasmus Labs LLC

Send copyright complaints and responses to era-support@erasmuslabs.ai with the subject “Copyright complaint” or “Copyright response”. This is our public support contact for rights complaints; it is not a representation that a DMCA designated agent is registered or that statutory safe-harbour eligibility has been established. We assess reports under our Terms and applicable law.

Make a complaint

Identify the protected work, the allegedly infringing material and its precise Era Voice URL or identifier. Provide your name, postal address, phone, email and authority to act. Include a physical or electronic signature, a good-faith statement that the disputed use is not authorised by the rights holder, its agent or law, and a statement that your information is accurate and, under penalty of perjury, that you may act for the owner of the exclusive right. Explain any urgent harm. Do not send unrelated sensitive material.

Review and response

We aim to acknowledge reports within two business days, request missing information, and act promptly on sufficiently supported complaints. We may restrict access while investigating and notify the affected user of the material and reason. The user may respond with permission, a licence, a relevant legal exception or evidence of mistaken identification. Necessary complaint details may be shared with the parties; tell us if disclosure raises a safety concern. Knowingly false claims or responses can have legal consequences.

Counter-notices

If a removal is handled under the US DMCA process, a counter-notice must identify the removed material and its former location, give your name, address, telephone and signature, and state under penalty of perjury your good-faith belief that removal resulted from mistake or misidentification. It must consent to the jurisdiction of the federal district court for your address (or, outside the US, a district where the service provider may be found), and to service of process from the complainant or its agent.

Where that statutory process applies, we forward a valid counter-notice to the complainant and follow the applicable restoration timetable: ordinarily 10–14 business days after receipt, unless we receive notice of a court action seeking to restrain the disputed activity. A separate violation of our Terms, such as lack of speaker consent, may still prevent restoration. See the US Copyright Office's notice and counter-notice guidance.

Repeat infringement and appeals

We maintain a record of substantiated incidents and reasonably implement a policy of terminating repeat infringers in appropriate circumstances. We consider severity, repetition, responses, counter-notices and reversed decisions; unsubstantiated reports alone do not establish infringement. Serious violations may result in immediate suspension or termination. Appeal to the same contact with the case reference and new evidence. We review the decision and notify the parties of the outcome.